Let’s imagine for a second that you are planning to invest in a new business, or are looking to expand, or are the owner of a pre-established steel strong business. What is the one thing that is common in all the businesses, despite whatever stage you are on? Your clients. At any point in time, in any business, the most crucial yet tricky aspect has remained client retention. Statistically speaking, around 80% of your future revenues comes just from 20% of the existing clientele. That’s a huge risk, isn’t it? This makes up the number one reason why you need to maintain good client relations.
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