Salesforce’s Q1 Revenue Beats Expectations

Salesforce delivered better than expected revenue numbers in its first quarter of 2019 fiscal year. As a result, Salesforce’s stock rose 4% on Tuesday. Salesforce has gained 74 cents per share (excluding certain items), while it’s revenue has touched $3.01 billion more than the prediction which was $2.95 billion as per Thomson Reuters. According to...

How Salesforce is using AI across its platform

In an interview during Salesforce World Tour in London this month, the head of the Salesforce Einstein product team discussed how they are using top-notch data science techniques and enable their customers to get best experiences in Salesforce’s SaaS platform. Since Salesforce has acquired MetaMind and appointed its Founder Richard Socher as the Chief Scientist...

Brace yourself for Salesforce Summer ’18 Release

Salesforce Summer ’18 Release is quickly approaching and within a month you can access the exciting latest features and functionalities. As stated by Salesforce, Summer ’18 Release features focused on delivering “more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insights across the Salesforce Org.” If...

Salesforce Named #1 CRM Provider for Fifth Consecutive Year

Salesforce has announced that they have been named the #1 CRM provider for the fifth consecutive year by International Data Corporation (IDC) in their latest Worldwide Semiannual Software Tracker. Salesforce is also #1 in customer service applications, sales applications, and marketing applications. Salesforce has increased their market share in 2017 by more percentage points than...

Salesforce Updated the Field Service Lightning for on-site Customer Service

Salesforce has recently announced updates to Field Service Lightning, a tool within the Service Cloud that helps employees to address customer service requests and on-site customer engagement. Since launching the tool two years back, Salesforce has been investing on a regular basis to enhance this tool in order to meet the evolving customer demands and...

Salesforce Einstein Analytics Spring ‘18 Release : All the Highlights

Since years, Salesforce users were using operational reports and dashboards to access their business data, analyze business performance and deliver results. It was a tough task for them to manually manage data, as over the year the amount of data has grown exponentially. As analytics became more vital for businesses than ever before, Salesforce has...