Salesforce introduced new features for their partners and customers in the AppExchange

Salesforce has introduced new exciting features in AppExchange. The #1 CRM provider of the world, added consultant finder and new analytics tools in AppExchange, which is the world’s leading business app marketplace. Over 5000 applications are currently been listed in the AppExchange and more than 6.5 million times AppExchange applications have been installed. The newly...

Top Benefits of using Service Cloud for Customer Service

When it comes to choosing the best solution in order to offer enterprise-level customer service, you often find multiple options. However, selecting the right platform and technology can help you offer excellent customer experience. Salesforce offers Service Cloud, which is the #1 platform for customer service helps organizations improve their customer service standards and drive...

Salesforce Introduces Einstein Analytics for Financial Services

Salesforce has recently introduced Einstein Analytics for Financial Services. With this, financial service professionals like wealth advisors, retail bankers and managers can instantly access customized, data-driven insights and deliver personalized recommendations to their customers. Banking and financial service providers have been facing tough challenges related to a rapidly shifting industry landscape as well as extensive...

How to use Salesforce with a small team?

Being the #1 CRM in the market, Salesforce stands out among other similar solutions because of its high level of customizability, scalability, ease of integration, availability of a huge number of apps and most importantly because of its regular innovations. Today, Salesforce is not just an enterprise-level CRM. Organizations of various sizes and traits are...

Summer’19 Release Notes: Our Top 6 Picks

Salesforce Summer’19 preview is here and we can’t be more excited about it. As expected, Summer’19 has some interesting details which will definitely help Salesforce customers increase their productivity and deliver more personalized customer journeys with the latest Customer Success Platform innovations. Here are our top 6 picks of Summer’19 release: Salesforce Essentials Salesforce Essentials,...

How CEPTES helped one of the leading manufacturing companies leverage Sales Cloud for Process Automation!

The Industrial Revolution 4.0 has transformed the way traditional businesses are managed across various industries. As most of the industries are becoming more customer-centric, they continually look for innovative strategies in order to keep up with the fast-shifting market and stay ahead of the competition. To maintain a competitive edge in such a fast-paced business...

Salesforce acquires MapAnything, a native location-based intelligence software

World’s #1 CRM provider Salesforce has announced that they are acquiring MapAnything, a native location-based intelligence software built on the Salesforce platform. Salesforce didn’t reveal the acquisition price. MapAnything is listed in the AppExchange and is a Salesforce SI Partner and ISV Premier Partner. The application recently raised nearly $84 million funding and integrates map-based...