AppExchange

AppExchange

Preparing for Security Review: What are the Prerequisites

Salesforce AppExchange is an online marketplace for third-party developers to create apps on Salesforce. There are innumerable apps and solutions available for customers’ implementation needs on the Salesforce AppExchange platforms. 

The efficiency and ease of using Salesforce AppExchange is something to vouch for! It has been empowering larger teams, entrepreneurs as well as start-ups. 

However, an accurate setup of your application is one crucial aspect that determines your success on Salesforce.

There are five essential steps involved to get started with AppExchange:

  • Signing up to a Salesforce partner
  • Building your Salesforce app
  • AppExchange security review
  • Designing the AppExchange listing
  • Handling app license and customer service

In this blog, we will talk about the AppExchange security review. From step by step guide to prerequisites and general tips to pass the AppExchange security review, we have covered it all! Ready? Let’s get started!

AppExchange Security Review: Overview

Before the launch of any product, it strictly gets reviewed by the Salesforce security review team. This part of the process is critical for the success of your product on AppExchange. 

It is so because the ‘PASS’ stamp from Salesforce lets the users trust your product and feel assured that your solution follows all necessary security standards.

AppExchange security review consists of 4 steps:

  • Prepare
  • Test
  • Free trial 
  • Launch

You should begin by reviewing the prerequisites of the AppExchange Security Review and make sure your app meets all the security standards laid by AppExchange. Next, pass the required Security Review which is meant to evaluate your app’s security features.

There is a free trial available which can be set prior to the launch of the app. After making sure your app meets all the guidelines, you can launch it on the App Store.

Let’s Dive Deeper!

Now that we have a basic understanding of the steps involved, let’s discuss them in detail.

First of all, you need to become a Salesforce partner and build your app for the platform.

  • Begin by joining the Salesforce Partner Program and logging into the Partner Community 
  • Go through SPPA (Salesforce Partner Program Agreement) and agree to the terms and conditions
  • Create a Lightning Ready Solution
  • Make sure to spot and fix any security vulnerabilities with the help of Checkmarx scan during the development phase itself.

Collect all the needed documents.

Once you’re done with developing, assemble and organize all the necessary documents for the Security Review. Here is the list of documentation you will need:

  • Solution Architecture documents including platform features, product overview, package details, and an overview of Integration and object model.
  • Product documents such as personas acting in the system
  • Documents for data flow between mobile, composite site, or Chrome extension and the Salesforce org.
  • Demo org with seed data and managed package in it
  • Managed package
  • Burp/Chimera/ZAP scanned reports
  • Checkmarx scanned reports
  • Steps for user navigation in the Salesforce org, where the package is installed

What Else?

Finally, in order to get your business plan approved from Salesforce, you will be required to:

  • Curate a solutions listing
  • Upload your product and business information 
  • Upload compliance certifications

Voila, you can finally submit your listing for business approval now!

Security Review: Important Things To Keep In Mind

  • Include A Test Setup

    When submitting your solution for security review, ensure providing a holistic test setup and guide for using it.
    – In case your solution includes a native mobile app, add its installation link.
    – Set up an instance for hosting in case you are integrating a web external accounting service.

Note: The most effective way out when deciding what needs to be provided is to consider the Security Review team as a potential customer that wants to test your solution. 

  • Use of Scanners

    The use of scanners such as Checkmarx and chimera can help you spot vulnerabilities in your solution at an initial state.
    Checkmark is used when your solution has managed packages, Visualforce elements, or Apex code. It scans the solution that is hosted on the platform.
    On the other hand, Chimera is used when your solution has parts based on other platforms that you control. It provides the best open-source scanning.

  • Test Your Solution By Hacking It

    Scanners are quite helpful but there is nothing like manpower. After you’re done with fixing the security issues you encounter, use human intelligence for thorough testing.
    How can you do it? Attack your own solution, try stealing its data and check its security. All you need is a team of test hackers with the aim of getting unauthorized access to system or customer data.

  • A Case Of False Positives
    A scanner may find a problem that isn’t really a problem in some cases. This is known as a false positive. It may occur when the scanner fails to recognize your method of protection or code that addresses some vulnerability.
    In case you find an error like this, create a document explaining why it is a false positive and include it with your other security review documents. Make sure to be concise and specific. This will help everyone save some time!

Let’s Wrap Up!

The AppExchange security review process helps attain a safe, secure, threat-free, and more robust Salesforce platform.

Before submitting your app for security review, make sure you are well prepared. The AppExchange security review team goes deep while analyzing an app’s security features and so, you should be ready for the same!

At CEPTES, we provide top-notch services as Salesforce AppExchange product development partners. With years of experience in the industry, our team is well versed in the AppExchange security review process.

If you’re still wondering how to pass the security review, fret not. We are here to help you. Get in touch with us to discuss your concerns today!

Product Development Outsourcing
AppExchange, PDO, Salesforce

How to Select the Right Salesforce Partner for Product Development Outsourcing?

The top-rated CRM provider, Salesforce, is the name most organizations trust to automate their customer relationship management. Despite this, a vast majority of CRM projects end up with huge failures. 

Wondering why? There is one common reason behind all these failures, and it is the delay and time taken by most organizations in figuring out and understanding the Salesforce service benefits and carrying out the required stages of change management.

Thankfully, there’re experts you can trust to help you in customizing Salesforce CRM to fit your needs. In short, you need a professional Salesforce partner for your product development outsourcing.

There’re so many Salesforce consulting companies doing your job of zeroing in on one a bit challenging. Don’t let yourself be too confused to pick one, as we are here to make your search easier. This post will quickly discuss the competencies you need to look out for when shortlisting your potential Salesforce Partner for Product Development Outsourcing. So, let’s not waste time beating around the bush and come to the point. Here are the best tips to help you choose the right Salesforce Consulting Partner for your Product Development Outsourcing!

 

Ideate, Innovate, Change with a Like-Minded Salesforce Partner

 

 

If you have been dilly-dallying the execution of your new app or online business idea of late due to the prevailing market conditions, remember the best time to step is: RIGHT NOW!

If you can ideate and innovate, trust me, and create the desired change. All you need is the right resources, tools, and a Salesforce partner who can deliver the best value out of your Salesforce investment.

 

Spend Time in Better and Informed Decision-Making

 

 

Rich experience, constant engagement, and thorough knowledge of the system are a must to make the best use of Salesforce’s potential. Unfortunately, most companies lack these. Developing these skills and expertise may eat up enough of your time, money, and effort. 

Since you want your system to be up & running at the earliest, the best bet for you would be to hire an expert Salesforce partner to do the job for you so that you can get the maximum potential of Salesforce for your business’ advantage.

You should, therefore, look for a highly competent and experienced implementation partner who knows the ins and outs of Salesforce and who can efficiently leverage these amazing tools to fit your company’s unique needs.

Read: Why is Salesforce PDO the Best Way to Start an AppExchange Business

 

Learn More About Your Potential Salesforce Partners

 

 

Taking a closer look at your potential Salesforce partners’ track record, portfolio, and case studies can help you catch a glimpse of how competent they are in their job and whether you should shortlist them or not. Browse through the websites of all the potential Salesforce partners before concluding your search. Their mission and vision should match that of your organization!

Your network can help you find the best Salesforce partner for your needs. Ask your associates for some good recommendations, with stats and data about the potential partners to avoid biased information. Another great way is to refer to the Salesforce resources such as the AppExchange, where you can find all the product development outsourcing partners’ aggregated customer-ratings. Be clear and thorough! Keep all the required information at your fingertips to avoid wrong decisions.

 

Check the Salesforce Partners’ Certifications

 

 

If you want the best implementation of your Salesforce project, make sure your Salesforce partner possesses either of the following certifications:

  • Salesforce Registered Partner
  • Salesforce Silver Partner
  • Salesforce Gold Partner
  • Salesforce Platinum Partner
  • Global Strategic Partner

 

Conclusion

Successful implementation of Salesforce can result in drastic improvement in your business operations. But, to get the most out of your Salesforce project investment, you will need the best and like-minded Salesforce product development outsourcing partner. 

CEPTES is a Salesforce Silver Consulting and a PDO partner who can help to accelerate the business growth of your Salesforce.com investment via consultation, innovation, and digitization. To know more, connect with us!

Mobile Field Service App
AppExchange, Field Service Lightning, Salesforce

Offline Capabilities of a Mobile Field Service App

Companies are increasingly recognizing that mobile apps transform far more than the way officials work. Some of the most significant benefits come from mobile field services apps.

The Android and iOS Field Service mobile app is an all-in-one tool for mobile workers on the go. This mobile experience of the enterprise-class leverages Salesforce with a lightweight, modern, mobile workforce design.

 Offline capacity means that users can continue to operate with no Internet connectivity and know all changes have been saved. And the app is very customizable and can be adapted to your particular needs for the field service.

Top Mobile Field Service Apps Benefits

 

Tracking of Teams and Resources

Perhaps the most crucial transformative capability of mobile applications, the article notes, automatically tap into smartphone GPS capabilities and track teams and resources. Businesses can see and deploy technicians in real-time- no need to check workers’ telephone calls. You see at a glance the location and progress of an entire fleet.

Less Confusion Among Dispatchers and Technology

On-the-spot technology does not have to monitor dispatchers’ job updates to prevent confusion and mobile apps errors. The result is according to the following- “If you complete the job, your team will get more information and up-to-date information. The dispatch will have instant access, without the need to pick up the phone, to the field job updates and technical location.”

Also Read: 10 Factors You Need to Consider When Buying a Field Service Software

Improved Efficiency of the Field Team

Field service workers do not need to collect paperwork orders at the start of the day with mobile apps. You only control mobile forms on your apps, so there is no paperwork or error lost. The operations can be simplified with mobile support, and overall data accuracy can be increased. 

Reduced errors and more data access means better compliance with the processes and best practice of your company.

Mobile apps and field inspection apps from the best field service provide access to service history, work schedules, and push notifications to increase productivity.

Connect Data to the Cloud

With the ability to sync data to the cloud by mobile apps, field services employees always have access to the latest data they need. As a result, more hours of the day can be used by employees in the field, better service life and the use of the staff and fewer errors.

Access to New Information Immediately

Living with constant change are field service workers. Terms are frequently canceled, added, or moved, and emergency calls often occur. The information can be quickly updated with a mobile approach to immediate access by field staff. Notifications may alert them when there is a change, less confusion, and more efficient time use to real-time updates for assigned jobs.

Customer Experience Boosted

The service they receive does not always satisfy customers. It can be changed if you can schedule your appointments through mobile apps. A recent study found that 89 percent of clients prefer to view the name and photos of technicians. Moreover, 86 percent said that they would pay $25 to facilitate the programming process. A mobile field service app enables technical location and arrival time as well. 

Full Access to Smartphone Capabilities

Mobile apps can leverage over and above GPS, including bar code and cameras, a full range of smartphone capabilities. Scanners can make tracking of inventories and components easier for the staff. Cameras can document the fieldwork. 

To Sum Up

Issues of low connectivity are bound to happen. You should be prepared for this kind of scenario and equip your team with the right mobile solution for field service. It boosts not only the team’s productivity but also your company’s efficiency. To know more about the mobile field service app, get in touch with us or schedule a demo.

Why Choose AppExchange Product Development Experts
AppExchange, PDO, Salesforce

Why Choose AppExchange Product Development Experts

Why Choose AppExchange Product Development Experts to Build your Next AppExchange Solution?

Salesforce AppExchange is the world’s biggest B2B app marketplace with over 5000 listed apps. It’s a network of authenticated applications to be serviceable, with millions of individuals installing it and loving the value it adds.

App exchange is a marketplace where you can also establish some of the top elements, partners, advisors, and other application developers who can help you increase the platform’s potential besides your business’s smooth functioning using the applications.

What Is a PDO?

Product Development Outsourcers represents a wide group of experts and organizations that can extend from vendors (who know how to build apps for AppExchange) to consulting partners. 

As a division of the Salesforce’s Partner Service Program, PDOs can deliver things like the teaching you need to flourish, marketing for an app, funding to build your app, and even modifying and selling it in the market.

Many PDOs concentrate on assisting you in creating and designing business applications. Usually, they are 3 rd party groups who work on certain portions of your product and can assist you with the elements you are caught up with or do not have the right expertise to execute.

Benefits of outsourcing AppExchange product development 

There’s a possibility that you might be engaged in building and listing your app in the AppExchange to bring you quick success.

In that case, you could perhaps consult a PDO. 

They can deal with all the difficult processes involved during the app development procedure and a lot more. 

Cost-effectiveness 

Outsourcing the AppExchange product development can decrease your budget to a great extent. It will reduce your overhead expenses and help you save considerably on resources and infrastructure.

Seamless team management

Outsourcing companies have an ultra-modern infrastructure. Tools such as workflow management systems help in the timely and speedy work delivery, keeping the deadlines in mind.

Hence, this helps them manage their team seamlessly and gives you a good feel for business automation.

Experts know better- Experts are the top choice for consulting.

PDOs have complete mastery over the whole development cycle. They can work effortlessly within the groups and provide useful insights as well as redirection when required.

It is recommended to partner with PDO partners early on. They can be a part of the early-stage processes and discover opportunities and problems much earlier. 

Security 

 A business app is vulnerable to hacking, leading to the loss of important data and information.

With staggering digitization, viruses, malware, and attacks are quite common. Thus it is necessary to control and secure every digital endpoint of the product.

Salesforce security service is unusually complex, difficult enough for first-year students. Being experts, PDOs can handle this aptly. 

Work round the clock

If you outsource on a global level, the project can be completed round the clock. In-house teamwork for a confined time, an offshore team can work 24*7 *. This helps in ensuring fast delivery of work.

Also, it helps in avoiding the complexities and cost of hiring and training. Thus, you can utilize the available resources more efficiently.

Consistent support and assistance

Developing an app isn’t the ultimate thing. It is the beginning only. Thus, the outsourcing company will always provide you with consistent assistance and service despite the ending of app development work.

Verdict

Altogether we can say that outsourcing AppExchange product Development helps you have the edge over your competitors.

From bringing the overall costs down to help you concentrate on the core activities, OUTSOURCING helps get high ROIs and ultimately lots of profits. So, grab this opportunity now by connecting with us to help you scale up your business. 

AppExchange

How to ensure a faster security review process for your AppExchange solution

“Customer data is more important to Salesforce than anything else!”

The customers trust Salesforce for their data. All the customer data is present on the Salesforce cloud, making cloud security very important for both the customers & the company.

So, what is AppExchange & why AppExchange security is essential to Salesforce?

AppExchange is an ecosystem of different types of partners who have applications. 

When partners are putting up applications on AppExchange, which will be installed by customers, this is where customer sensitive data is residing. It is crucial to make sure that these applications are secure.

When customers have to buy something & they understand that the product is secure to buy, they don’t need security engineers to check the applications.

READ: AppExchange App Development Best Practices

So, the question here is, how does Salesforce secure the AppExchange ecosystem?

A written application has to go through the process of security review. 

There are different layers of protection to secure the AppExchange ecosystem.

AppExchange ecosystem

*source: salesforce

RECOMMENDED: How to Ensure Business Success on AppExchange?

TOOLS: 

Code Scanner: Used to scan the code.

Chimera Web Scanner: To run any application outside the ecosystem, so that APIs are secure

Monitoring services.

CONTENT: 

There is a vast amount of published content for the past many years on Salesforce. There is an entire developer web page where Salesforce has everything on security. Also, there are a bunch of trailhead modules talking about the security review process.

Like how to do secure coding, the partner developers are highly confident about submitting for review and code secure the link.

PARTNERS:

Partners are building applications. It is a shared responsibility between Salesforce & the partners to maintain the ecosystem & keep its security.

THE TEAM IN THE SECURITY REVIEW PROCESS

ISV PARTNER TEAM: 

ISV partner account manager: They are the primary source of contact.

ISV Technical Evangelist: Helps partner prepare for security review.

Security review operations: Review the partner’s submissions and responsible for notifications to partners.

PRODUCT SECURITY TEAM:

This team has a product security engineer that provides guidance and reviews applications. They are manually observing the code and making sure that everything is fine.

PRODUCT DEVELOPMENT OUTSOURCER:

This team is developing for partners for the AppExchange ecosystem. They help assist in security review success.

ALSO READ: 5 Must Things To Consider While Outsourcing AppExchange App Development

TESTING IN THE SECURITY REVIEW PROCESS

 SECURITY REVIEW PROCESS

*source: salesforce

The main question in a security review process is what exactly happens during the process.

Let’s study the whole ecosystem in the above image.

Users connect to different departments of Salesforce like Sales, Marketing, Apps, Analytics, etc. 

Salesforce is also externally connected by APIs and has external integrations for data processing and storage.

The Salesforce data is accessible on the cloud through different external client apps.

So every minute flow of Salesforce starting from users, external APIs & accessible client apps that are accessing Salesforce data are tested. It starts with touching and impacting the Salesforce data.

Any vulnerability in the whole flow puts Salesforce data at risk. That’s the reason full-scope testing is necessary.

SECURITY REVIEW PROCESS

SECURITY REVIEW PROCESS

*source: salesforce

Salesforce accelerates the security review process in four easy steps:

DESIGN:  In design, one has to go and review trailhead modules. It has a lot of secure coding content. 

Submission process office hours: One can ask process-related questions accessible at https://sfdc.co/submissionofficehours

Security review technical office hours: Customers can book office hours with Salesforce.com for discussion on different topics, details of which are available at https://sfdc.co/securityofficehours

DEVELOP: Start writing the code. Do testing of written code, if it is working as intended. 

This stage focuses on developing tools for security scanning.

TESTING: This phase makes use of tools like: 

Force.com source scanner helps find common security issues in native code. It also includes a manual code review for adherence to secure coding guidelines.

Zap scanner finds common web vulnerabilities.

Chimera Scanner is a fire & forget cloud scanner that runs ZAP as an engine.

RELEASE: This is the final step to submit for manual security issues.

5 Reasons to Build your AppExchange Solution with a Product Development Outsourcer (PDO)

Let’s Conclude:

The AppExchange security review process helps secure the Salesforce ecosystem starting from design to release. Secure AppExchange means less vulnerability to security threats and a more robust Salesforce platform. 

CEPTES is a Salesforce Silver consulting & Product Development Outsourcer partner that can guide you as your strategic partner to speed up the business value of your Salesforce.com investment through app development. consultation, digitization, and innovation. If you are thinking of growing your business using the Salesforce platform, then get in touch; we are happy to help you.

Read the blog to know the Role & Importance of a PDO Partner for a Successful AppExchange Product Lifecycle

AppExchange, PDO

5 Reasons to Build your AppExchange Solution with a Product Development Outsourcer (PDO)

Have an idea that can transform businesses?

Enter Product Development Outsourcers (PDOs). Product Development Outsourcers (PDOs) are Salesforce Consulting Partners and vendors who have expertise in building commercial apps and offer other services like training, funding, marketing, or selling your app.

I know what you are thinking: “Why should I share my idea with anyone at all?”

Well, believe us, you will gain much more than you are afraid to lose. PDOs don’t just hear your idea; they will best shape your idea as per the market trend. If that is not enough to convince you, here are five reasons to build with a PDO. 

Beauty of Outsourcing

It is very much possible that you might be busy creating, building, and publishing your app in Salesforce AppExchange to grant you instant success. In that case, you can consult with a PDO. 

They can handle all the complex processes involved throughout the app development process and much more. With this, you can focus on other important and exciting works that demand your attention.

CEPTES encourages entrepreneurial brains to consult with your idea.

Experts know better

We all know the experts are the best to consult. PDOs have expertise over the complete development cycle. They can work seamlessly with the teams and provide valuable insights, along with redirection when necessary.

It is suggested to bring in PDO partners early on so that they can take part in the early stages of the process and uncover problems and opportunities much more before. 

CEPTES offers excellent AppExchange product development services blending it’s 10+ years of Salesforce platform expertise & AppExchange app development experience with certified app developers. 

ALSO READ: How to Ensure Business Success on AppExchange?

Reliability and credibility

Remember to choose the PDO wisely with considerable experience in the field of focus. The key to do the research is to identify the PDO that offers various solutions – with concern for the client base and their feedback. 

Ensure the PDO ensures future services –without leaving you alone on the island – such as DevOps and Management and Integrations. A PDO should be such that you can rely on to be with your business at every step of the development cycle.

CEPTES offers a wide variety of solutions with a broad client base with generous feedback. We offer you the freedom to work to make you productive. With our transparent and flexible development processes, we will make sure you feel comfortable working with us.

Security

Salesforce security service is exceptionally complex, challenging enough for first-timers. PDOs being experts can handle this for you – apt to the needs of your app. 

With wobbling digitization, malware, viruses, and attacks are very common. This requires extreme control and security of any digital endpoint of your product.

CEPTES makes sure your app passes the security review.

Strategic partner

Every individual possesses some sense of revolutionary ideas – that is or can be – channelized towards entrepreneurial innovation. Nurturing your spark of an idea can grow into a tree, successfully and beautifully, never imagined.

CEPTES encourages entrepreneurial brains to consult us. We have the potential to convert a half-page idea into a billion-dollar success; we can guide you and your idea into the new future.

Summary

To summarise,

  1. Outsourcing inevitably increases your efficiency
  2. Professionals know the ins and outs of the system
  3. PDOs induce productivity and make you feel comfortable
  4. Security is the primary concern
  5. A wonderful strategic partner

CEPTES is a Salesforce Silver consulting & PDO partner that can guide you as your strategic partner to speed up the business value of your Salesforce.com investment through consultation, digitization, and innovation. If you are thinking of building your next app on the AppExchange platform, please get in touch.

ALSO READ: 5 Must Things To Consider While Outsourcing AppExchange App Development

AppExchange

How to Ensure Business Success on AppExchange?

“An entrepreneurial mind never settles.”

Do you feel that the current pandemic will hinder your development? It would be best if you read this before arriving at such a pessimistic decision.

Don’t settle, stay updated

When everyone is against you, and everything is at stake, it is the right time to work on your idea.

Never discourage yourself when others are discouraged around you. 

There should be nothing that should be stopping you from working on your idea. 

Look around and identify the pain points in the business ecosystem. That’s where you should focus and think it through.

The next step should be planning your execution.

Plan beforehand

“Planning assures execution and then success”

Without a plan, you cannot succeed, especially when the odds are against you.

Your planning should also include knowing the market you are in and the niche attracted by your competitors.

Know the market and the competition

A product requires a market, and a market brings along competitors, especially in this unprecedented situation, when the competition is intense and dynamic.

Knowing the market and the competition also exposes you to a variety of ideas and opportunities that can help you develop your approach.

And once you get an idea, consult with an AppExchange Product Development Expert.

Consult with a certified PDO Expert

To have an idea is just the first step, but to realize it’s real potential, you need to consult a PDO.

PDOs have the potential to improvise and convert your idea into a billion-dollar successful business. Set aside a time slot to reach out to a PDO and discuss it with them. They are very open to discussing your idea and helping you provide muscles and bones to your plan.

ALSO READ: Role & Importance of a PDO Partner for a Successful AppExchange Product Lifecycle

Prioritize marketing

Focus on your App Listing and every other source of Marketing you can avail. Stay updated on the tools available to you and utilize them to your use to reach the potential customers of your product.

You should understand the value of the product and make others also understand the same. Show the customers how they can use your product in their day-to-day life in running their business.

One of the best ways to attract potential customers and, at the same time, validate the product is by utilizing the free to premium transition.

From free to premium

You can validate your idea by developing a prototype or template and later shift to premium apps. 

Premium apps primarily attract enterprises, but to understand the need for the product first, we need to release the free version of the app.

The duration during your product validation of your free app, you can reach out for investments, or create a website which will eventually help you to grow your business.

Even if you have attracted the customers of your niche, make sure that you retain them.

Focus on customer retention

The customers who used your product understanding the true essence and the value of your product will follow along with you. They are the niche you should be focusing on in the future.

The customers of your niche will also be willing to avail of your premium app if they appreciate the true potential of the product and the extent of the effect on their business due to your product.

Takeaways

In short,

  1. Stay updated, rise, and flourish.
  2. Pre-Planning is essential.
  3. Know your competitors.
  4. Consult a PDO about your idea.
  5. Marketing is essential.
  6. Start free, shift to premium.
  7. Retain customers of your niche.

CEPTES is along with you in this pandemic. We will get through this unforeseen situation. We encourage you to contact us if you have any ideas that can solve a B2B problem. There are still a lot of opportunities all around you, and we assure you that we, as your strategic partner, will guide you towards your future.

For more detail, contact us now.

ALSO READ: 5 Must Things To Consider While Outsourcing AppExchange App Development

AppExchange, Salesforce

5 Must Things To Consider While Outsourcing AppExchange App Development

Do you have an idea or a solution that can solve a complex B2B problem or automate a B2B process? It would be best to act on it before it gets out of your hand or slightly your brain. The next best step would be outsourcing your AppExchange app development into the hands of the experts.

“Experts do the best.”

Product Development Outsourcers (PDOs) are the Salesforce consulting Partners and vendors who have expertise in building commercial apps and offering services like training, funding, marketing, or selling your app.

A PDO can guide you through your adventurous journey as a partner and transform your half-page idea into a billion-dollar successful business.

Before outsourcing your AppExchange Application Development, here are the few things you must consider,

ALSO READ: Role & Importance of a PDO Partner for a Successful AppExchange Product Lifecycle

Know The Product

Knowing your product is the first step towards bringing your idea to life.

You should be well aware of what kind of problem your product will solve, i.e., whether it is Industry-specific or Tech-specific, whether it could be a flow component or an integration connector.

Dealing with several Salesforce approvals and a lot of associated details is a hectic task, so make sure your PDO handles these for you. 

Also, it is always better to talk to your PDO regarding the license models best suited for the product, such as the Enterprise or community-based models.

A PDO will be able to deal with these tasks associated with Salesforce for you.

Pricing Strategy

A product is successful when the product demand and price are on par with each other. Depending on the value of the product, you need to decide on your pricing strategy. You can choose to take through your app from a free to premium service, which opens a new set of options, i.e., when to shift from the free to premium services. PDOs can validate your idea if you are unsure about the pricing strategy of your application.

Security

In this digital era, hackers attack every possible box available on the Internet. Therefore, you need to understand the security required for your product. There is a list of questionnaires asked by Salesforce regarding the security associated with your product. Talk to your PDO about the security concern of the application.

DevOps and Management

DevOps is a critical activity that needs to be handled well; otherwise, it might be tough to deal with it in the future. Understanding the cascading failure effect of the DevOps demands expertise and skill.

“Driving in safety is more important than not to start.”

There is no idea which is the same up to now as it was during the ideation phase. The product changes during its lifetime, and managing these changes is very important. Make sure your PDO deals with the DevOps and management of the product before and after the building phase.

Testing

There are a lot of testing options available in the AppExchange Development to make sure your application becomes a success.

But, “More options mean more confusion.”

To make sure your application has undergone necessary testing procedures, contact the expert PDO before selling it.

To know about the Salesforce QA testing, best practices, and tips refer to the article “Top Salesforce QA trends and best practices.”

Let’s Conclude:

In short,

  1. Know your product and its needs.
  2. Develop a pricing strategy for your product.
  3. Secure your application.
  4. Manage your application building and DevOps.
  5. Test your product before selling it.

CEPTES, a Salesforce Silver Consulting Partner & PDO Specialist, can help you transform your idea into an enterprise app and great success. CEPTES sets aside amongst other PDOs because of its post conception stage services such as DevOps and management, which is a various tedious task. With our ten years of technical expertise, we can help you choose which license model, pricing strategy, and testing options are best suited for your product.

Thinking to talk and then move forward, then contact us.

ALSO READ: AppExchange Product Development Best Practices

AppExchange

Webinar Summary – Transform your dream idea into a successful AppExchange enterprise app

On September 02, 2020, Our CEO and Co-Founder Mr. Priyaranjan Panigrahy and Business Development Manager Mr. Bipin Agarwal hosted a webinar “Transform your dream idea into a successful AppExchange enterprise app” where they covered the roadmap from the formation of app idea to AppExchange, the importance of working with a PDO partner, costs, and timelines.  

“It is my privilege to share whatever we have learned together for the past 10 years, with you all.” 

Priyaranjan

“We are going to cover some interesting topics around Salesforce AppExchange, How the platform can be a gateway to success, how to streamline this entire app building journey, the roadmap and what kind of business decisions you can make, along with the role and importance of a PDO partner” 

Bipin Agarwal

The webinar showed our audience that if you have a great idea that solves a particular problem within a specific industry like healthcare or manufacturing, it is a complicated process that can be complex. This is where Salesforce with its large community of nearly 200000+ users comes in, it becomes easier for organizations to have app reviews and hold demos for potential customers. 

The various stages before an application gets registered are:

  • Ideation – The first stage
  • Validation – During this stage, PDO partners evaluate the technology, adoption, and business feasibility. This includes the cost of development, what percentage of the revenue Salesforce will share, and the bottom line.  
  • POC + MVP – In this stage, the proof of concept is done where the biggest threats are identified before the application can be built. This ensures that the development stage goes smoothly without major hiccups. After POC, the next part is the minimum viable product, which is determining how much customers will pay for it. 
  • Sales and Marketing strategy – Once the initial pilot customers are pleased with the beta, then comes the sales and marketing stage, where the best channels for growth are discovered.
  • Go-To-Market- During this stage, partners can find the best moves before going to market. This also includes building brand awareness and finding the right investor. 

Further after interacting with Bipin regarding the primary aspects, he spoke about the 3 primary things to consider from idea to AppExchange and how Salesforce makes it different:

Business – CEPTES has devised a strategy known as CAP strategy, which is Category, Audience, and Pricing for authenticating the feasibility of the business. 

“Once we are done with the basics of the business, we move onto the technology part, this is the beautiful part. I love Salesforce and that’s my passion, If you look at this platform, it is one which covers everything. Starting from your artificial intelligence, your analytics, blockchain, big data, IoT, and mobile, It takes care of your entire infrastructure platform” – Priyaranjan

Technical – Everything related to the technical aspects of the business, which is where the beauty of the Salesforce platform translates into functionality. From the cutting edge technologies like AI, IoT to analytics and mobile, everything required for app development. There are a lot of useful applications already available, like Chatter, some of which were developed without a single line of code. The platform is very versatile where onboarding of vendors or partners can be done in a matter of 2 or 3 days. Every module required for streamlined business processes is available on Salesforce. 

“The platform has been designed in a way that it allows users to design business processes without no code or very less code, but if you are building a big application the system is built in a way that you can connect to any other technology using the Heroku platform or using proprietary software like LWC or Appx” – Priyaranjan

GTM- This is the 3rd and final stage in the roadmap where the growth of the product mainly depends on. PDO partners at this stage analyze the data like who has come to your application, search criteria, have they look at collateral images or video, have they signed up for trials, from which marketing channel they’ve come in, etc. Based on this data analysis, PDO partners will suggest the best AppExchange marketing program which will help your application soar.  

The next and sometimes most important step is the security review, which without a PDO partner can take almost 4 or 6 months to get through. With one, however, the timeline is drastically cut to 2-4 weeks. There was also a presentation of cost overview for the entire project which can be viewed at the link below.

One of the key takeaways from the webinar is how CEPTES as a certified PDO partner helps businesses with guidance regarding best practices for getting listed. We have extensive experience getting internal applications listed as well as helping organizations get listed. This was a basic overview of the session, to get an in-depth look along with the interactive Q and A session at the end, you can view the recording of the webinar here.

AppExchange, Salesforce

Role & Importance of a PDO Partner for a Successful AppExchange Product Lifecycle

Do you have a great idea?

The Salesforce platform is versatile enough to be custom-built for any business requirement, which is why as of 2020 the marketplace is estimated to be worth around 73 billion dollars. There is an ever-growing number of organizations and individual consultants working with each other to build amazing solutions for 200,000 potential customers within the Salesforce AppExchange community. Do you have the next million-dollar revenue idea? 

Having an idea means that you identified specific pain points which consumers face and you’re planning to develop a solution, or maybe you’ve already developed your solution and are unsure how to get your product listed and noticed by potential customers. This is where Salesforce certified Product Development Outsourcer (PDO) comes in, seasoned experts of the Salesforce ecosystem who will offer strategic guidance throughout your product lifecycle. PDOs are recognized by Salesforce as strategic development partners for their proven track records in helping SaaS organizations develop and successfully launch their apps on the AppExchange. 

Vision to Delivery

Salesforce PDOs have years of experience building applications on the AppExchange and understand all of the nuances of a successful listing. Why choose a PDO partner for your business?: 

  • If the solution is undeveloped, a PDO significantly decreases the time-to-deploy, and ultimately time-to-market. Developing can be a challenging aspect which is time and capital consuming. Salesforce PDOs are efficient at sticking to SLAs with a focus on getting your app across the finish line. Another aspect of working with a certified PDO partner is the security of your data and developmental strategies, clients can rest assured that their proprietary information will never be compromised. 
  • The Salesforce security review for any product is rigorous and complex, PDOs have experience guiding products through reviews all the time. PDOs have teams of certified Salesforce consultants who are experts in the entire process. Wherever the product is in its lifecycle, PDOs are poised to come aboard and guide its journey through to the next level. 

An added advantage of working with PDOs is that teams can focus on their technology, iron out the kinks before releasing it to the public. 

  • PDOs can also help with preparing technical documentation, press kits, integrations, and conduct successful pre-sales campaigns working in conjunction with marketing teams. They analyze and leverage data to help organizations reach their full potential.
  • After the final deployment, the next crucial step is the marketing part. Since PDOs work on multiple applications and teams working to get their apps listed, they have insights on the best marketing techniques for rapid customer acquisition. PDOs also have in-depth knowledge of the best business models which AppExchange startups can utilize to promote and distribute their product. As product users grow with more and more customer onboarding, PDOs will also help organizations scale up.

PDOs can help SaaS entrepreneurs build and strategically thrive on the Salesforce AppExchange while predicting the best course of action against challenges. Salesforce PDOs work with nascent startups as well as Fortune 500 companies to achieve their business goals. With nearly 10 years of experience delivering solutions for organizations for all sizes from startups to enterprises, CEPTES is a proven leader among Salesforce PDOs. 

CEPTES has extensive experience guiding organizations to develop, streamline, and optimize solutions on the Salesforce platform. To know more, get in touch with us.