Salesforce Service Cloud

Salesforce Field Service Lightning for Optimized Field Operations

September 29, 2020by Ananya Mohapatra

Salesforce field service lightning (FSL) which is one of the top functionalities of Salesforce Service Cloud is a highly customizable, powerful, mobile-friendly field service hub that helps field service agents increase productivity. Equipped with AI-powered scheduling, resource optimization, knowledge articles, etc. FSL helps service agents manage their work orders & schedules efficiently. This also enables...

Salesforce Service Cloud SMEs

6 Ways Salesforce Service Cloud Helps You Deliver Exceptional Customer Service

August 6, 2020by Shreshth Tiwari

Small and Medium-Sized Enterprises are steadily coming to terms with the advent of a “digital revolution” when it comes to dealing with unprecedented situations and disruptions. The only issue for SMEs might not be to retain its customers but also deliver better customer service through an intelligent and efficient customer service process. Delivering enterprise-grade customer...

Salesforce Salesforce Consulting Salesforce Service Cloud Service Cloud

3 Ways Salesforce is Transforming The Hi-Tech Industry

June 28, 2019by sambit

Hi-Tech is one of the highly competitive industry and has witnessed an enormous transformation in the past several years. To remain competitive, technology service providers must offer innovative solutions with short product life cycles. As Hi-Tech companies usually operate in a global environment and often address very specific business needs, they are expected to deliver...

Field Service Lightning Salesforce Service Cloud

Salesforce Field Service Lightning: Connect your workforce to offer intelligent customer experience anywhere

June 26, 2019by mani

In today’s era of the connected customer, it is important to have a connected workforce in order to offer exceptional customer experience. Customer experience is one of the key differentiators between two rival brands. Along with various other aspects, field service management is an important aspect in order to drive superior customer satisfaction. Optimizing field...

Salesforce Service Cloud

How Service Cloud is going to be a game changer for your business in 2019

January 3, 2019by Shreshth Tiwari

Customer service is going to be the biggest growth factor in 2019 for businesses of every size. 2018 has witnessed a significant rise in the rate of companies that lead the way in customer service with the tools to keep their customers happy and create amazing customer experiences at every touchpoint. Salesforce Service Cloud adoption...