Innovation in technology has brought a huge paradigm shift in today’s global marketplace. Businesses are using innovative technology to transform their business operations. They are also able to understand the prospects of their companies’ growth and generate communications that contribute to the same. Since every customer is different in terms of choices, a company must...
Salesforce, since its inception, has ensured that its solutions help businesses around the world interact better with their customers. It is a mammoth of features & tools that certainly makes your life more streamlined and even more productive down the line. Its flexibility, user-friendly interface, and worldwide acceptance have made Salesforce the preferred CRM tool....
Salesforce Record Type and Page Layouts are two tools used extensively for database management. With the paradigm shift in digital processes globally, these tools are more relevant than ever. But with advancement comes the need to have awareness. There has been a perpetual curiosity among Salesforce users to have a nuanced understanding of the usage...
The COVID-19 pandemic has paved the way for an all-digital, work-from-anywhere world. There’s an emerging trend towards developing and utilizing innovative tools which can help people collaborate digitally and extensively. For innovating the digital experience Salesforce platform launched a cloud-based mobile collaboration tool: Salesforce Anywhere App. What is a Salesforce Anywhere App? Salesforce Anywhere App...
We all need a roadmap! It provides us clarity, explains where we are heading, and helps us in keeping everything on track. So when you are on a journey of doing any certification which is important while taking the role of Salesforce Vlocity Developer, it is imperative to have a clear roadmap that can align...
Taking informed decisions in our life is a process! We make some good ones and miss the ones not taken. It is always important to consider factors like the strength, weakness, and consequences of any decision while making any call. So if you have decided to make your career in Salesforce, it’s time to understand...
A famous Chinese proverb goes, ‘A Journey of a Thousand Miles Begins with a Single Step’? The nature of progression in our lives can’t be explained better. You just have to take action, as all great things, including a career in Salesforce, just start with simple beginnings! So if you are planning to start your...
Composite API is a design approach to bundle API requests consecutively into a single API call. Now a client doesn’t need multiple round trips to a server but can make one API request with a series of calls and gain one response. It provides a choice to make numerous combined Callouts to the Salesforce...
Customers are hailed as the king of every business! In today’s customer-oriented business world, Salesforce connects customers and businesses together. This cloud-based CRM platform provides a single customer view to the different departments of the business organizations, helping them resolve customer issues, foster fast communications, and gain customer’s trust through personalized interactions. People proficient in...
Customer service is as important, if not more, as the product you’re selling. Salesforce research states that 73% of customers would switch brands if they experience inconsistent after sales service. Yes, that’s difficult to fathom, but it is indeed the reality! So how can your company leverage this untapped potential? The answer is by using...
CEPTES is a global Salesforce service provider who accelerates the business value of your Salesforce investment through consultation, digitalization, and innovation.
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