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Community Cloud

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Community Cloud

In today’s fast-moving business world, connecting every business verticals is the key to success. It is impossible to deliver best customer experience across verticals with mediocre technology and shattered business systems. Salesforce offers a powerful community platform to help enterprises achieve accelerated growth and business visibility.

Now build your community using Salesforce Community Cloud and transform the way you connect and engage your partners, customers, and employees. The unified platform for success helps you boost your employee productivity, accelerate channel sales, and help your customers help themselves.

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Employee Community

  • Connect your employees from different branches with the people, content, and apps which will help them accelerate their productivity on the go.
  • Share ideas, communicate updates seamlessly and collaborate files, records and business process across the company leveraging Salesforce Chatter.
  • Effortlessly access files from external systems including OneDrive, Google Drive, SharePoint etc.

Partner Community

  • Empower your partners with a single point of access to CRM records, files and data.
  • Accelerate new partner onboarding, training and sales process.
  • Enable partners to access information and find experts, register new leads, update records, and manage funds, and close more deals more quickly.
  • Streamline approvals and quote processings leveraging Salesforce CPQ.
  • Get a comprehensive view of your channel and partner performance.

Customer Community

  • Drive customer self-service by guiding customers to knowledge articles, FAQs and reduce service calls and time.
  • Automatically route service cases so that no customer question goes unnoticed.
  • Allow customers to seamlessly access their account data and personal information.
  • Drive higher engagement and customer experience across devices.

CEPTES Offered Salesforce Community Cloud Services

We offer end-to-end Salesforce Community Cloud solutions including Community Cloud Implementation, Customization, Integration, Migration, Upgradation, Chatter etc.

Community Cloud Implementation

CEPTES helps you get the best out of your Salesforce investment with a strategic Lightning Community Cloud implementation. Our certified Salesforce consultants help you streamline operations & create a unified business system leveraging Salesforce Communities.

Community Cloud Customization

We offer Community Cloud customization services to help you meet your future business strategic goals. Our certified Salesforce experts can add Lightning components and functionality to help you get maximum ROI.

Community Cloud Integration
With third-party system integrations, we can significantly improve your community interactions. We help you securely integrate various external tools and analytics with your Community Cloud with the help of APIs and custom-built connectors.
Community Cloud Migration
We help you move from other platforms to Lightning Communities with zero business interruption. The migration will include transferring critical data, information etc. Our team can help you migrate from Community Cloud Classic to Community Cloud Lightning.

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