As our client was using Salesforce ServiceMax for their field service management & SAP system to keep and maintain their product pricing information. It was a challenge for their field service agents to get the pricing details from the SAP system to Salesforce in order to generate invoices while on the field.
CEPTES built a solution to integrate the SAP system with ServiceMax in order to make the pricing data readily available for the service agents without much hassle. We also used CPQ to generate customized quotes.
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