Tag: Salesforce Slack Integration

Salesforce Slack
Salesforce

Salesforce Acquire Slack with a Whopping $27.7 Billion Deal

In a recent announcement, Salesforce, the world’s #1 CRM provider has entered into a definitive agreement with Slack Technologies, Inc., the most innovative communications platform. This is the biggest Salesforce acquisition to date with an enterprise value of approximately $27.7 billion. Slack shareholders will receive $26.79 in cash & 0.0776 shares of Salesforce common stock for each Slack share. 

The recent development will combine Slack with Salesforce Customer 360 which is believed to be transformative for Salesforce customers with a new communication & collaboration system for the new all-digital work from anywhere in the world. 

The news was coming that Salesforce was in talks with Slack for quite some time now, & the confirmation came just a day before the Dreamforce to you 2020 keynote. Talking about the new partnership, Salesforce CEO Marc Benioff said: “This is a match made in heaven.” Together Salesforce & Slack will help enterprises shape the future of enterprise software & help them transform the way they work in the new normal. On the other hand, Stewart Butterfield, the CEO & Co-Founder of Slack said that with their partnership with Salesforce, they are looking to help enterprises reduce complexity, increase power & flexibility, and drive better agility as technology is playing a key role today. 

The Dynamic Duo of Salesforce & Slack 

Slack is a very popular communication platform that brings people, data, and tools together in order to help teams collaborate better. Organizations can extend their communication capabilities with Slack Connect, where they can collaborate with internal employees and all external partners, vendors, and also customers. Now Slack will be integrated into every Salesforce Cloud. As a new interface for Salesforce Customer 360, Slack will help Salesforce customers transform the way they communicate, collaborate & offer customer service with faster communication, quicker decision & deliver connected customer service. 

As a part of the world’s #1 CRM, Slack can now expand its global footprint & will play a key role in digital transformation. Together, Salesforce & Slack will offer a dynamic open ecosystem of apps & workflows for business. 

Salesforce Acquire Acumen Solutions

In other news, Salesforce has also acquired Acumen Solutions, a leader in offering professional services with extensive Salesforce knowledge and years of industry expertise across the public sector, manufacturing, financial services, and more.

Acumen Solutions will be a part of Salesforce’s professional service offerings along with other Salesforce consulting partners, which will help enterprises accelerate their growth in the Salesforce Customer 360 platform. Acumen Solutions’ deep expertise in various industries will help Salesforce’s professional service offerings deliver better success to its industry customers. Previously Salesforce has acquired Vlocity, and with the recent Acumen Solutions deal, Salesforce will be able to meet specific industry goals and serve customers better. 

*Source – Salesforce.com

Salesforce Integration

Slack & Salesforce Integration: What’s New & How to Integrate?

One of the most popular communication & team collaboration applications Slack, which has 12 million daily active users, has added a few new integrations with Salesforce’s Sales Cloud & Service Cloud. The Salesforce & Slack integrations will enable both the solutions users now to communicate in real-time between Slack & Salesforce Chatter. This integration will boost team collaboration & productivity. 

Slack users can now search and preview Salesforce Sales Cloud & Service Cloud records including accounts and opportunities within the app by using a slash command. As per another new feature, now users can send Salesforce records related to an account or case to another individual Slack user or a channel directly. Sales & service reps using Salesforce can now see Slack conversations related to a Salesforce record. 

Slack rolled out its first integration with Salesforce’s Sales Cloud back in 2016. Apart from the latest integration, we can expect a lot of integrations coming in the near future. The latest integrations will surely be going to make sales & service more seamless and collaborative for both the platform users. 

How to integrate Salesforce & Slack?

You can integrate your Salesforce CRM with Slack using multiple ways such as using APIs (Native Integrations), & Third-party integration tools. The Salesforce-Slack integration enables you to search your Salesforce instance from Slack, and share results in Slack. The integration will also help users share messages both ways between Salesforce Chatter & Slack. In order to integrate & use both the solutions, The Slack AppExchange app needs to be downloaded from the Slack App Directory (www.slack.com/apps). It is recommended to read the installation guide carefully. You can get AppExchange plug-in for Slack here

Native Integrations/APIs
The Slack and Salesforce CRM integration allow users to search and share Salesforce contact and account records and share leads and opportunities. Please refer to this Slack KB article to see the options for integrating both the systems and also how to install Salesforce CRM access from Slack’s App Directory. 

Third-Party Integrations
There are various third-party tools available using which you can integrate Salesforce & Slack. However, we recommend you to verify any third-party tool before installing and to be cautious while deploying. 

 

Source: Salesforce.com, Slack.com